1、A company executive write to a project manager’s superior complaining that the deliverations for a recently completed project are below expectations. The project manager confirm with their superior that all project stakeholders involved in the quality management processes are happy with the deliverables.Which of the following processes. If done correctly, should have averted the dissatisfaction from the executive?

A. Perform Quality Assurance

B. Identify stakeholders

C. Collect requirements

D. plan Quality management

一家公司高层写信给项目经理主管，投诉最近完成的项目可交付成果低于期望。项目经理与其主管确认管理过程中所涉及的所有项目相关方均对可交付成果感到满意。下列哪一个过程，如果做得正确的话，会避免该公司高层的不满？

A.实质量保证

B.识别相关方

C.收集需求

D.计划质量管理

2、During demand analysis meetings, an important project stakeholder seems to be in agreement with the project team. However, this stakeholder voices a different opinion at the

initiation meeting, which disrupts the flow of the agenda. What should the project manager do?

A. Conduct stakeholder analysis..

B. Improve communication methods.

C. Hold meetings.

D. Speak with the supervisor.

有一位重要的项目相关方参加了所有的需求分析会议但是并没有发表不同意见。但是这位相关方在项目启动会议上发表了不同的意见，影响到会议的正常进行。项目经理应采取何种手段改善这种局面？

A.相关方分析

B.沟通方法

C.会议

D.向上级反应。

During a client closure meeting after a project’s successful completion, the client manager informs the project manager about an upcoming similar project. Costs need to be presented to the project sponsor within one hour, which of the following should the project manager use to estimate the cost for this new project?

A. Analogous estimate

B. Rough order of magnitude estimate

C. Indicative estimate

D. Comprehensive proposal estimate

在项目成功完工之后的客户收尾会议上，客户经理通知项目经理即将到来一个类似项目，成本需要在一小时内提交给项目发起人。项目经理应使用下列哪一项来估算新项目的成本？

A.类比估算

B.粗略量级估算

C.参考性估算

D.全面方案估算